Privacy Policy

Last updated: 13 September 2026

When you submit our contact form, we store your enquiry and contact details with our website provider, Netlify. The submission records whether you selected SMS consent, the consent wording and version, and the time the form was received. Providing a phone number without selecting SMS consent does not subscribe you to texts.

FLARE FINANCE LTD (company number 15609152), trading as Flare Finance ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy describes our handling of personal information; using the website does not by itself give consent to marketing or SMS messages.

1. Information we collect

We collect information you provide directly and information collected automatically when you interact with our website and services.

Information you provide

Name, email address, phone number, company name, job title, and other details submitted through forms, calendar bookings, or sales calls.
Information you share during meetings, including answers to discovery questions and details about your business.
Payment and billing information when you become a client, and financial, accounting or payroll records you provide for agreed services. Where we process records solely on a client’s instructions, the relevant service and data-processing agreement governs that processing.
SMS opt-in data, including the phone number you consent to receive messages on.

Information collected automatically

IP address, device type, browser, operating system, and referring URL.
Website requests and related technical information recorded by our hosting provider, Netlify, to deliver and secure the website.

2. How we use your information

To deliver our services, respond to enquiries, schedule meetings, and provide contracted deliverables.
To send transactional messages relating to your account, contracts, or scheduled meetings.
To send SMS messages you have consented to receive (see SMS section below).
To improve our website, services, and marketing.
To comply with legal obligations.

Our lawful bases

We process personal information to take steps at your request before a contract and to perform our contracts; to meet legal obligations; and for our legitimate interests in responding to business enquiries, administering and securing our services, and keeping business records. Where consent is required, including for promotional SMS and non-essential cookies, we rely on your consent. You may withdraw that consent at any time.

3. SMS messaging program

Phone numbers and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes under any circumstances. This data is used solely to deliver the messages you have requested.

Consent

Providing a phone number, booking a meeting or accepting our Terms does not by itself enrol you in SMS messaging. We send recurring messages only when you have opted in to the relevant messaging programme. Consent to receive marketing messages is optional and is not a condition of purchase. If you text us first, we may reply to your enquiry; this does not enrol you in recurring promotional messages.

Types of messages you may receive

Meeting confirmations, reminders, and rescheduling messages.
Account or service updates relating to your engagement with us.
Replies to messages you initiate.
Occasional promotional or informational messages where you have separately consented to those.

Message frequency

Message frequency varies depending on your engagement with us. You will not receive messages outside of the categories above.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan. Flare Finance does not charge for SMS messages.

Opt-out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive a single confirmation that you have been unsubscribed, and no further messages from that SMS programme will be sent. To opt back in, reply START.

Help

For help with SMS messages from us, reply HELP to any message you receive, or contact us at liam@flarefinance.co.uk.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

4. How we share information

We do not sell your personal information. We share information only as described below.

Service providers who help us operate the business (for example, CRM software, email and SMS infrastructure providers, analytics, payment processors). These providers are contractually required to safeguard your data and only use it to perform their service for us.
Legal compliance when required by law, court order, or to protect our rights and the rights of others.
Business transfers in the event of a merger, acquisition, or sale of assets, with notice to affected users.

SMS opt-in data and phone numbers are excluded from any sharing for marketing or promotional purposes, including with affiliates and partners.

5. Cookies and tracking

Our website may use technologies necessary to deliver and secure its pages. Where we introduce non-essential analytics or advertising cookies, we will request consent before using them. You can also manage cookies through your browser settings. Third-party services linked from our website have their own cookie policies.

6. Data retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymise it.

7. Your rights

Depending on your location, you may have rights under applicable law including the right to access, correct, delete, or restrict use of your personal information; the right to object to processing; the right to data portability; and the right to withdraw consent. To exercise these rights, contact us at liam@flarefinance.co.uk.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

8. International users

Flare Finance is operated from the United Kingdom. If you access our services from outside the UK, your information may be transferred to, stored, and processed in jurisdictions other than your own. Where restricted international transfers occur, we use safeguards required by applicable law, such as adequacy regulations or approved contractual safeguards. Contact us for information about the safeguards relevant to your data.

9. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No system is perfectly secure, however, and we cannot guarantee absolute security.

10. Children's privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from anyone under 16. If you believe we have, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated through the website or by email.

12. Contact

Questions, requests, or complaints about this Privacy Policy:

FLARE FINANCE LTD (trading as Flare Finance)
Company number: 15609152
71-75 Shelton Street, Covent Garden, London, WC2H 9BH, United Kingdom
Email: liam@flarefinance.co.uk
Web: https://flarefinance.co.uk